Great Tech Support Tip

May Apply to Canadians Only

I completely understand the movement towards outsourcing work to India and other countries. I have a form filled out to get a personal assistant inspired by Tim Ferris. I also have little or no need for technical support for my computer; however, many people rely on it.

In fact, this evening I was visiting a friend of my parents, with them. The discussion turned to tech support and the problem that some people have with outsourced support. Not all techs are easily understood thanks to their accents. The solution that some people have tried and found quite successful? In Canada when you phone a tech support number you are first asked a question: “would you like to speak to someone in English, or French?”

Many people find that if you select French - chances are you will get a French Canadian who will happily help you in English, and is easily understood.

I wonder if Americans can call the Canadian number, or will the computers on the other end know that you are calling from across the border?

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